Shipping policy

At The Board Wolf, we strive to provide accurate and timely delivery of your orders. This shipping policy outlines our standard practices.

1. Order Processing and Production:

• Orders are processed within 1-2 business days after payment confirmation.
• Production generally takes 2 days, as each cutting board is custom-made to your specifications.
• You will receive an email once your order has been shipped.

2. Shipping Rates and Methods:

• Shipping rates are calculated based on the weight and destination of your order.
• We offer standard and expedited shipping options, which will be displayed at checkout.

3. Shipping Times:

• Standard Shipping: Delivered within 5-7 business days from the shipping date.
• Expedited Shipping: Delivered within 2-3 business days from the shipping date.
• Actual shipping times may vary due to external factors like weather conditions, carrier delays, or holidays.

4. Shipping Destinations:

• We currently ship within the continental United States.
• We do not offer international shipping at this time.

5. Order Tracking:

• Once your order has shipped, you will receive an email with a tracking number.
• If you opted in for SMS updates, you will receive shipping status notifications via text message.

6. Shipping Issues:

• If your order arrives damaged or incorrect, contact customer service within 24 hours of delivery. We will work to resolve the issue promptly.
• For lost or delayed packages, reach out to customer service to investigate with the carrier.

7. Contact Us: If you have any questions or concerns about shipping, contact us at info.theboardwolf@gmail.com.